IT Management Suite

 View Only
  • 1.  Error Adding Files to Software Package

    Posted Dec 08, 2022 12:47 PM
      |   view attached
    I've done this before where I had to refresh files in an existing software delivery package.  However with this one set of executables, I'm getting "Adding files - An error has occured during uploading files to server.  Check server logs for details."  Even adding a zipped folder with these files fails with the same error but I am able to add some other individual files from this folder without issue.

    Anyway, I've attached a Word doc with a screenshot of the error and an entry from the Altiris Log Viewer that gets generated whenever a failed file add occurs.  Let me know if you guys have come across this weird issue before.  Thanks in advance!


  • 2.  RE: Error Adding Files to Software Package

    Posted Dec 08, 2022 07:18 PM
    Also wanted to add that I get the impression the file add process is now failing for larger files but can't be certain.  Here's a snippet, below, from my a.log that I see after each failure.  At first I thought maybe something's holding onto the file(s) I'm trying to add but the failures persist even after making a copy and pulling them from a different location.  Also have this problem when creating a new s/w package and trying to add a file(s) larger than maybe a meg.  Note that I'm running SMP 8.1 RU7 on Windows 2008 R2.

    WebApi Controller failure.

    The process cannot access the file '\\cchsmp1\Software Library\a5d3d44d-6e98-4188-9026-9056c5906b47\SentinelOne_Agent\SentinelOneInstaller_windows_64bit_v22_1_4_10010.exe' because it is being used by another process.

  • 3.  RE: Error Adding Files to Software Package
    Best Answer

    Broadcom Employee
    Posted Dec 09, 2022 02:53 AM
    Edited by Clint Dec 12, 2022 02:49 PM

    I never observed such problems before.  You may try the ProcessExplorer utility to track which process locks the file. Antivirus ???
    As a temporary workaround for package creation I would suggest you to
    1)  copy the folder with all the required stuff into \\cchsmp1\Software Library   manually
    2) Use UNC source type for a package instead of Software Library. That should make no difference from package sharing and deployment perspective .


    Software Engineer 5
    Broadcom Inc.

  • 4.  RE: Error Adding Files to Software Package

    Posted Dec 09, 2022 12:49 PM
    Hi Arthur,

    You alluded to antivirus which is very possible so I'll have to look into making file/folder exceptions for Altiris.  Would you happen to know if there's an article on what files/folders I should be excluding in antivirus software where my SMP server is concerned?  Thanks!

    FYI: Awhile ago we switched to Sentinel One where it drove me bonkers when I was working on another server.  The bad thing about S1 is that sometimes it doesn't give you ANY feedback (whether it be via the client-side GUI or S1 console) that it's blocking files so I should've remembered that this could be the source of my pain.  S1 is supposedly more secure than most but IMHO, it's not worth the hassles.


  • 5.  RE: Error Adding Files to Software Package

    Broadcom Employee
    Posted Dec 09, 2022 01:31 PM

    We have a KB for Antivirus exclusions on the SMP.  Please check it out: KB 154301 


  • 6.  RE: Error Adding Files to Software Package

    Posted Dec 12, 2022 02:58 PM

    Appreciate you pointing me to the KB article with the AV exclusions.  Darn was apparently blocking Altiris from doing its thing where after I implemented all of the antivirus exclusions, I could again add files to my s/w delivery package as expected.  I really miss SEP as it never did weird stuff like this on our servers before.