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PCANYWHERE Service issue

  • 1.  PCANYWHERE Service issue

    Posted 05-25-2011 04:41 AM

    Dear All,

    I am deploying the Altiris CMS 7.1 all Agents through script most of the machines i am unable to remote control through PCANYWHERE, when i check the client side services PCANYWHERE Service is not Running when i am trying to restart find the below error which i am finding

     

    Please Advise

     

    Thanks

    Adnan



  • 2.  RE: PCANYWHERE Service issue

    Posted 05-25-2011 10:11 AM

    products running on the system?



  • 3.  RE: PCANYWHERE Service issue

    Posted 05-25-2011 11:07 AM

    Also, do you happen to have McAfee antivirus installed? The default behaviour of McAfee is to remove the executables from remote control software, so check whether your antivirus solution (if not McAfee) might be interfering with the PC Anywhere install. The A/V log(s) may help.



  • 4.  RE: PCANYWHERE Service issue

    Posted 05-25-2011 11:35 AM

    Is there a chance there was an active RDP session on that box that you were trying to start the service on?  The pcAnywhere host service can not start when there is an open RDP session, whether anyone is actively connected to it, or not.

    -- Mitch



  • 5.  RE: PCANYWHERE Service issue

    Posted 05-31-2011 09:00 AM

    Try setting it up for delayed start.



  • 6.  RE: PCANYWHERE Service issue

    Posted 06-07-2011 06:50 AM

    Start the service without a remote control...This might solve the issue....



  • 7.  RE: PCANYWHERE Service issue

    Posted 06-08-2011 04:04 PM

    Try rebooting the this particular computer. The service is set to start automatically. Upon reboot if the service is not started then you know there is an error with the service or underlying components and take the next troubleshooting step from there.



  • 8.  RE: PCANYWHERE Service issue

    Posted 06-10-2011 01:42 PM

    An updated installer and patches for some issues seen in pcA from the CMS 7.1 environment.

    From the error it looks like you may be RDPed in to the client, make sure you are not as they conflict.  

    Here are some updates that resolve a few issues that were in the initial release.

    http://www.symantec.com/business/support/index?page=content&id=TECH159257

    http://www.symantec.com/business/support/index?page=content&id=TECH159971

    cheers,.



  • 9.  RE: PCANYWHERE Service issue

    Posted 06-12-2011 03:27 AM

    Hi,

    Thanks for the response well even i open the case with sysmantec and they forward me the same link but still it nots works as well

     

    Thanks

    Adnan



  • 10.  RE: PCANYWHERE Service issue

    Posted 06-16-2011 03:02 PM

    PCAnywhere conflicts with Remote Desktop and if it is enabled will stop the service. Symantec was too lazy to write their own code for PCAnywhere. With the proliferation and use of RDP, a conflict was inevitable.

     

    http://www.symantec.com/business/support/index?page=content&id=TECH41502

     

    SYMANTEC...FIX YOUR PRODUCT!!!!



  • 11.  RE: PCANYWHERE Service issue

    Posted 06-16-2011 03:21 PM
      |   view attached

    How about creating a task which will restart the pcAnywhere service? Just as quick as the net stop/start script and no need to establish a connection to the device. It would execute through the SMA using Task services.

     

     

    Attachment(s)

    docx
    Example.docx   57K 1 version