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  • 1.  Unable to Send Email

    Posted Feb 11, 2019 10:49 AM

    Attepts to send email to aramark.com domain fail with error: "The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk."

    Cannot find any obvious errors and do not see my sending IP/domain on any blacklist.  

    Any assistance would be appreciated.  Thanks much!

     

    Mail Server: mail.Poquoson.k12.va.us

    sending IP: 108.17.129.26



  • 2.  RE: Unable to Send Email

    Posted Feb 11, 2019 10:57 AM

    If you haven't done so already submit a sample of an email that's blocked to:

    investigation@review.symantec.com 

    Links for reference:

    https://www.symantec.com/docs/TECH82881

    https://www.symantec.com/docs/TECH250089

    https://www.symantec.com/docs/TECH240145

    This is the first place to start until someone from Symantec can review this thread and remediate.
     



  • 3.  RE: Unable to Send Email

    Posted Feb 14, 2019 11:45 AM

    Emails to investigation@review.symantec.com  are failing now.

     

    Generating server: tussmtinbape02.symantec.com

    investigation@review.symantec.com
    #< #5.1.2 smtp; 554 5.1.2 Recipient address rejected: User unknown> #SMTP#