Back on the message filter list

[Steven Mayfield]

Hello.

A couple of months back we had an issue with 553 message responses.

We submitted a few examples and about a week later everything was back to normal, again for the last week and a half we have been seeing multiple bounce backs from customers using Symantec.

We have already submitted some mail to [e-mail]

Our domain is perkbox.com

Since we never get feedback on the resolution I would like to understand the following:

• Why we are currently on the list for message filtering?
• What can we do to avoid hitting the filter list in the furture?
• Why none of the other cloud mail security providers filter our mail other than Symantec?

Considering our high e-mail reputation, and that these are existing customers that we have been conversing with repeatedly I'd like to be able to get a little more depth than the standard response please.

Steve

[Sym_Y]

Hi Steven, 

If you've submitted some samples recently ( last 10 days ) please provide me the email address you used to submit the mail in a private message. 
I can do some further checks for you.

Regards,
Yamma