can't start Self Sevice Portal on VIP Enterprise Gatway

[Migration User]

I can' start Services SSP when config VIP Enterprise gateway. When i press start, vip eg respone "internal error". And i view log :

java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
    at java.util.LinkedList.checkElementIndex(Unknown Source)
    at java.util.LinkedList.remove(Unknown Source)
    at com.verisign.mauth.conf.common.StoreProperties.put(StoreProperties.java:48)
    at java.util.Properties.load0(Unknown Source)
    at java.util.Properties.load(Unknown Source)
    at com.verisign.mauth.conf.enterprise.UserStoreConnector.loadUserStoreSettings(UserStoreConnector.java:127)
    at com.verisign.mauth.conf.enterprise.UserStoreConnector.<init>(UserStoreConnector.java:112)
    at com.verisign.mauth.conf.enterprise.action.IDPAddSSPSaveAction.handle(IDPAddSSPSaveAction.java:97)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274)
    at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
    at com.verisign.mauth.conf.console.framework.ConsoleDispatchAction.execute(ConsoleDispatchAction.java:154)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1192)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:430)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:755)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:686)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428)
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:255)
    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:154)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
    at org.eclipse.jetty.server.Server.handle(Server.java:370)
    at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:489)
    at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:960)
    at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1021)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865)
    at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240)
    at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:668)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
    at java.lang.Thread.run(Unknown Source)
"
Help me. I don't know that error. 

Thanks and regards!

SONPN

[Migration User]

Greetings Sonpn,

A deeper inspection of this will be needed. There may be an underlying issue with the Java code that the SSP is running on in your environment, or there may be another issue entirely.

Please open up a ticket with Technical Support for further assistance. If you can supply the available console logs for when you attempted to start the server, it will be of great assistance to start investigating.

https://www.symantec.com/page.jsp?id=contact-authentication-services#UA

Regards,

Patrick