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"tags:"ticket impact""
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SPEL to update impact by customized field-Calculate Priority
CA Service Desk
customize field
spel
spel code
ticket impact
Francisco Teixeira
Added 08-21-2018
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CA Service Desk
customize field
spel
spel code
ticket impact
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How to calculate ticket impact and SLA based on customized field instead of affected_service field?
CA Service Desk
ticket impact
ticket service type
Rita Coutinho
Added 08-03-2018
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CA Service Desk
ticket impact
ticket service type
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