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Tech Tip:  Integrating PAM with Service Desk Applications

PAM can be integrated with several Service Desk Applictions:  CA Service Desk, HP Service Manager, Remedy, ServiceNow and Salesforce Service Cloud.  The attached document explains how to do so.

191637.docx


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Tech Tip:  PAM Authentication Using TACACS With RSA

One of the features of Cisco ACS(TACACS) is the ability to configure External Identity Stores.  A customer recently asked about this.  They wanted PAM to authenticate to a Cisco ACS configured with an RSA Identity Store.  The attached document demonstrates the basics for setting...

190373.docx



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Tech Tip : CA Single Sign-On :: CA SPS:Agent for virtual host : XXXX did not initialized properly

Issue/Problem/Symptoms: Single Sign-On Secure Proxy Engine fails to start up with the following error : [ERROR] Agent for virtual host : XXXX did not initialized properly Where, XXXX is the name of the virtual host. Environment: CA Access Gateway (formerly CA Secure Proxy Server ) :...

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TechTip:CA SQL - SQLCODE -9 ENCRYPTION_TYPE , ENCRYPTION_METHOD

CA Tech Tip from Karina Pulinx, Principal Support Engineer, for May 31,2016 .   After upgrade from CA Datacom 12.0 to 14.0 SQL statement SELECT ENCRYPTION TYPE ,ENCRYPTION METHOD FROM SYSADM.AGGREGATE     fails with SQLCODE -9   ‘ ILLEGAL COLUMN NAME &...


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Tech Tip - CA Single Sign-On: Web Agent :: SMSESSION Cookie

Questions How is SMSESSION cookie created? What all information is contained in SMSESSION cookie? If someone steals, SMSESSION cookie, will they be able to decrypt it and retrieve information out of it ?   Answers   How is SMSESSION cookie created? To...

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Tech Tip - CA Single Sign-On: Web Agent :: AgentWaitTime Explained

Questions What is the purpose of AgentWaitTime? How do I configure it? What is the default value? Is there a maximum value? Is there any formula to calculate optimum value? Is there any disadvantages of setting it to a high value? What impact does agentwaittime have on...

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