PAM can be integrated with several Service Desk Applictions: CA Service Desk, HP Service Manager, Remedy, ServiceNow and Salesforce Service Cloud. The attached document explains how to do so.
no search term matches found in comments.
One of the features of Cisco ACS(TACACS) is the ability to configure External Identity Stores. A customer recently asked about this. They wanted PAM to authenticate to a Cisco ACS configured with an RSA Identity Store. The attached document demonstrates the basics for setting this up. With...