PAM can be integrated with several Service Desk Applictions: CA Service Desk, HP Service Manager, Remedy, ServiceNow and Salesforce Service Cloud. The attached document explains how to do so.
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One of the features of Cisco ACS(TACACS) is the ability to configure External Identity Stores. A customer recently asked about this. They wanted PAM to authenticate to a Cisco ACS configured with an RSA Identity Store. The attached document demonstrates the basics for setting...