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Tech TIP: UIM Connector will not connect

Problem Description: SOI and UIM are sharing the same database server and port, with separate databases. When I a ttempt to install the UIM connector on the server, UIM connector will not connect to the database. I see the message in the connector log "Error connecting to database: Login...


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Tech Tip:  SOI - Spectrum Alarm Synchronization

This Tech Tip is related to all SOI and Spectrum Releases that are supported by the Spectrum Connector for SOI 2.0.0.195 and higher. When a SpectroServer has a very high volume of Alarms, aka Alarm Storm, over a short period of time it can happen that Alarm Clear events are not ...


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Tech Tip:  soitoolbox showing wrong data

Problem: - We have few services in our SOI. When running soitoolbox with --getStatisticalData option, the result for Services in soi showing 0. Solution: - soitoolbox with --getStatisticalData option will show data published by the connectors, excluding the Service Discovery connector...


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Soi Tech Tip: Error handling JSON header

Getting the following error during when logging in to SOI "Error handling JSON header" . On this occasion the problem was resolved by: Restarting the Manager Services.



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Tech Tip : How to add the Occurrences attribute from Specturm to SOI

NOTE: Before editing any files, always make a backup of those files. Here are the steps to add the Occurrences attribute from Specturm to SOI. Spectrum Connector version needs to be at least 2.0.0.178 On the Spectrum connector system: 1) Stop CA SAM Integration Services 2) Edit ...



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SOI Tech Tips: Connector not starting, getting Unsupported major.minor version 51.0

After starting the CA SAM Integration Services, the connector do not start. If you check the \soi\jsw\logs\SAM-IntegrationServices wrapper.log and see the message INFO | jvm 1 | 2014/09/02 15:29:09 | Exception in thread "CA:00XXXX ******" java.lang.UnsupportedClassVersionError: com...


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SOI Tech Tips: Create New Event policy doesn't clear old alert

Problem: Created a new 'Create New Event' event policy to change Alert Severity of specific alerts, the policy is working as it creating a new Alert with desired Severity but the old Alert is not getting cleared. Hence, SOI console has both old & new alert. Solution: Change Mdr Element...


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Tech Tip: Service availabilty report generated for ALL services instead of for a specific service

If we highlight a specific service in the SOI dashboard, select the "Availability" tab and click on the pie chart to generate a report, a report for ALL services is generated. It does not generate a report for the single specific service that was selected. This problem symptom can be worked...

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