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May 2016 Webcast Replay - Introducing CA Service Operations Insight 4.0 CU1

Webcast Replay from Community Webcast May 3, 2016 Topic: Introducing CA Service Operations Insight 4.0 CU1 Abstract: CA Service Operations Insight 4.0 CU1 is now available for new deployments and upgrades. The new release has a variety of enhancements that some or all of our...

369803.mp4



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Tech Tip: ServiceNow ticket creation fails with error "Create ticket error - java.lang.NullPointerexception"

Problem: - When we try to create ticket to ServiceNow it fails with error "Create ticket error - java.lang.NullPointerexception" Solution: - One of the reason you'll get the above error is if the SOIServerConnection from ITPAM to SOI fails for some reason. You can run the "...