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Discussion Thread 4 remove sla violation from incident

Discussion Thread 4 incidents are closed from backend, but still SLA is running for those incidents

Discussion Thread 2 Catalog SLA impact on Application

Discussion Thread 4 SLA should start after new group assignment (where as SLA is incident area based)

Discussion Thread 4 SLA based on impact

Discussion Thread 11 priorities selection based on category

Discussion Thread 4 SLA Customizations

Discussion Thread 10 Transfer ticket for SLA Violation

Discussion Thread 12 I want to start a service type event after a ticket is reopened....how am I supposed to do that??

Discussion Thread 3 Xtraction with CA Service Desk - SLA Remaining field

Discussion Thread 4
remove sla violation from incident

Discussion Thread 4
incidents are closed from backend, but still SLA is running for those incidents

Discussion Thread 2
Catalog SLA impact on Application

Discussion Thread 4
SLA should start after new group assignment (where as SLA is incident area based)

Discussion Thread 4
SLA based on impact

Discussion Thread 11
priorities selection based on category

Discussion Thread 4
SLA Customizations

Discussion Thread 10
Transfer ticket for SLA Violation

Discussion Thread 12
I want to start a service type event after a ticket is reopened....how am I supposed to do that??

Discussion Thread 3
Xtraction with CA Service Desk - SLA Remaining field