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3 results found for "tags:"sla status""

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Discussion Thread 12
Xtraction - SLA data on inactive tickets

CA Service Desk inactive tickets sla event sla status xtraction

Added Sep 19, 2017

CA Service Desk inactive tickets sla event sla status xtraction

Discussion Thread 3
How to PAUSE sla when incident status change to resolve from awaiting end user responce.Is there any macro condition for the same?

CA Business Service ... CA Service Desk ca service desk 17.0 ca service desk 17.0 casdm casdm 14 event rule macro atomic condition macros site-defined condition sla sla status

Added Jun 08, 2017

CA Business Service ... CA Service Desk ca service desk 17.0 ca service desk 17.0 casdm casdm 14 event rule macro atomic condition macros site-defined condition sla sla status

Discussion Thread 2
Is there a way to modify a group of selected tickets?

CA Service Desk ca service desk 14.1 cabi CABI sla status

Richard Armstrong

Added Feb 02, 2017

CA Service Desk ca service desk 14.1 cabi CABI sla status

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