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"tags:"sla status""
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12
Xtraction - SLA data on inactive tickets
CA Service Desk
inactive tickets
sla event
sla status
xtraction
J W
Added 09-19-2017
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CA Service Desk
inactive tickets
sla event
sla status
xtraction
Discussion Thread
3
How to PAUSE sla when incident status change to resolve from awaiting end user responce.Is there any macro condition for the same?
CA Business Service ...
CA Service Desk
ca service desk 17.0
ca service desk 17.0
casdm
casdm 14
event rule
macro atomic condition
macros
site-defined condition
sla
sla status
jagatjyoti1
Added 06-08-2017
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CA Business Service ...
CA Service Desk
ca service desk 17.0
ca service desk 17.0
casdm
casdm 14
event rule
macro atomic condition
macros
site-defined condition
sla
sla status
Discussion Thread
2
Is there a way to modify a group of selected tickets?
CA Service Desk
ca service desk 14.1
cabi
CABI
sla status
Richard Armstrong
Added 02-02-2017
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CA Service Desk
ca service desk 14.1
cabi
CABI
sla status
1
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