Search

Discussion Thread 2

Webcast: CA Service Management #3 in Analyst Rankings

Discussion Thread 9

Can anyone help me setup the ServiceNow Approval gate? 

Library Entry

Tech Tip: Create Ticket Action fails with error "Create ticket error........"

Problem: - We are trying to create ticket to ServiceNow but geting error " "Create ticket error - java.lang.NullPointerexception " Solution: - You need to turn on the "ITPAM WS Client" debug on the SOIMGR debug controller to get more detail on the error message. The following error was...

Library Entry

Tech Tip: ServiceNow ticket creation fails with error "Create ticket error - java.lang.NullPointerexception"

Problem: - When we try to create ticket to ServiceNow it fails with error "Create ticket error - java.lang.NullPointerexception" Solution: - One of the reason you'll get the above error is if the SOIServerConnection from ITPAM to SOI fails for some reason. You can run the "...