Service Level Management in the past was sending out a pdf to the customer 2 or 3 weeks after the reporting month. This is a "post-mortem" reporting and not able to support the new agile enterprise to achieve its goals. Business real time dash boards deliver the information needed to...
Devops is a must for the agile enterprise to keep pace with the requirements for dynamic adaptions. Service Level Management needs to support these new methods of development and operations. This presentations desribes the idea how to connect devops and Service Level Management