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IT Service Management Process Maps

IT Service Management Process Maps Select Your Route to ITIL® Best Practice Brian Johnson — VP and WW ITIL Practice Manager, CA Inc. Nancy Hinich — Solution Manager, Technical Services, CA Inc. Pete Waterhouse — Director, Business Service...


Library Entry
HDI Research Technology For Empowering End Users

According to a recent HDI Survey only about 1 out of 4 rate their current online forms as "very successful" with the biggest hurdle being end-user adoption… Sound familiar? To find out more, take a look at the latest HDI Research Summary Report, “Technology for Empowering End Users”...