Hello CA Service Management Community, New CA Service Management Survey Today the CA Service Management Product Team launched a survey designed to gain insight into changes and challenges our customers are facing delivering optimal service and support experiences to their...
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Right now, SOI 3.3 or prior does not support any Help Desk integration with Service Desk 14.1. If you want support for this release open an 'Idea' on the community boards requesting it.
fSolution: Attached a document that contains screenshots showing how to configure the Ticket Properties in the Action policy in SOI in order to populate the Affected Service in the service desk ticket.
64278.docx
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The SOI/Remedy ticketing integration requires the PAM-Remedy connector, but this connector is not installed on the PAM server and it is not available on the SOI installation media. You need to request T373679 from support in order to the PAM-Remedy connector.