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Tech Tip: When I do editing a Service the "custom policy", "Edit" option  is grayed out

When you go into the Service Editor you can define custom propagation policy. This is available when you select an item in the modeler and right click on it, then "define policy" then "custom policy", then the "Edit" option. If the option to "Edit" is grayed out that is because you first need to...


Library Entry
Tech Tip: The "Information Tab" in the SOI console is grayed out for some Alerts

Alerts where the CI is not managed by being part of a Service will not have this tab enabled. This tab contains information when the Alerts CI is part of a Service such as Maintenance schedules an Service Level Agreements.