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Tech Tips: Cannot Access External FTP to get Patch and File from Closed Case

Issue: Not able to access patch and file from a closed case from Support Portal.   Diagnostics: Case was closed 6 months ago.   Cause: Attachments are deleted after 30 days of a case being closed.   Resolution: Download any needed patches or files before 30 days...





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Tuesday Tip: Sending Files to CA

How to Send Documentation to CA Technical Support.     When a Support Engineer asks you to send documentation to CA, he/she will provide you with the name of a secure ftp directory where you can put your documentation files.     GATHERING and PREPARING THE DOCUMENT...