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Tech Tip: Cannot login to 2nd hub server however they are able to login the primary hub

Introduction: The existing users who have been able to login to secondary hub servers however  they cannot  login to 2nd hub server however they are able to login the primary hub.   Question: Why does  the user   Environment: Some issues with users...



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Tech Tip: ServiceNow ticket creation fails with error "Create ticket error - java.lang.NullPointerexception"

Problem: - When we try to create ticket to ServiceNow it fails with error "Create ticket error - java.lang.NullPointerexception" Solution: - One of the reason you'll get the above error is if the SOIServerConnection from ITPAM to SOI fails for some reason. You can run the "...


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Tech Tip: Service Discovery won't create new Services

When adding a lot of Service Discover rules the Services are not being created. If you review the \SOI\log\service-discovery.log you will see errors:   ERROR [dataLoaderScheduler4-1] servicediscovery.ServiceDiscovery - scanForRulesChanges(). java.lang.OutOfMemoryError: PermGen space &...



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Tech Tip: SNMP Connector failed to start

SOI 3.3 SNMP Connector   Problem : The SNMP Connector doesn't come online and status in the Dashboard showing as " snmp policy.xml failed schema validation "   Solution : This is due to corrupt snmp policy file, open the .xml file in a browser it would show an exception... &...