Search

1 to 10 of 11
Sort by




Library Entry
Tech Tip:  Ticket not close after UIM acknowledge : casdgtw (CA Service Desk gateway) integration with CA Service Desk

Introduction: After implementation of casdgtw (CA Service Desk gateway) with CA Service Desk, which the created tickets are not cleared even if UIM acknowledgment. Question: Why CA Service Desk tickets do not clear even after manually acknowledge via UIM alarm console? ...