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Support Online - How to create Product Notifications and Alerts

Introduction: If you would like to receive product notifications for things like: new product releases, patches, or critical alerts, follow the steps below to get started. Log in to Once you are logged in, choose the Divison. Click on " My Tools "...

Product notification.docx

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Tech Tip: CA SOI - Database query to view Alerts from a specific time period

Introduction: We need a database query to export/view the alert history from the SOI database for last 6 months.  Instructions: The Alerts database table will hold this information, we would usually recommend you work with your DBA to create a query based on that table. Here is an...

Library Entry
CA APM email shell

The CA APM email shell script is a custom action shell script to create customized emails with subject and body custom text.   This script was developed on C-shell on Suse 11.   There is no expressed or implied support for this material from the authors.

Library Entry
SOI Tech Tips: The Service availability report always shows 100% though there are alerts

Solution : The default 'Metric Definition Configuration ' in SOI UI Manager configuration is set to ' Down '. If there are no Down alerts on this service, the availability shows as Normal.                 &...