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[REPLAY] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019

NOTE - If you received a message that the video was missing from the beginning, we have re-recorded the session to address that issue.   CA Service Management 17.2 – Overview and Drill-down Hear directly from Product Management experts about our upcoming release, CA Service...

784479.mp4


Library Entry
[RECAP] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019

CA Service Management 17.2 – Overview and Drill-down Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect...

231184581.pdf


Library Entry
Solve export problem with utf8 characters in whereclause

This document provides a suggestion to solve the following Problem: If you want to Export search results from SDM through the Export functionality, and using utf8 characters in your search criteria, the Export result might be empty or incomplete.   For example , If I search for...



Blog Entry
Frequently Asked Questions for Oracle® Java® in Service Management products

Frequently Asked Questions for Oracle ® Java ® in Service Management products. CA Service Desk Manager (SDM), CA Service Catalog (Service Catalog), CA Asset Portfolio Management (APM), CA Business Service Insight (BSI), CA Embedded Entitlements Manager (CA EEM)   Q: There...


Library Entry
Service Management (SDM, SC, ITAM, USS) Fails to Install Integration Task

Whenever you are trying to install or upgrade Service Desk, IT Asset Manager, Unified Self Service or Service Catalog it would fail on the task of integration. And that step is not the final one as it was in the past. This changed from version 17.0 where CA has put integration step mandatory and...


Library Entry
A log reader built into the tool? YEA!!

If you are tired of having to access the application servers of the CA Service Desk Manager (SDM) tool to query the log files, do not miss this video. This customization was done using the languages PERL, Spel, HTML and Javascript. Enjoy!


Library Entry
Service Desk Manager : How to invoke a GET REST Request passing a cookie with the token ?

Solution: Create a valueMap with all the variables required from the service. Example: valueMap: vmCookie Parameters: Name = cobtoken Value = <token value> Version Domain: <domain> Path: / Comment IsSecure: false Ports ResponseHeaderName: Set-Cookie ExpirationDate     ...


Library Entry
[RECAP] Taking CA Service Management beyond IT at Woolworths SA for More Value – September 27, 2018

Taking CA Service Management beyond IT at Woolworths SA for More Value   Many CA Service Management (CASM) customers are receiving added business value using the solution outside of IT in internal and external facing use cases. In this first webcast in a multi-webcast series, Woolworths...

231183384.pdf