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[REPLAY] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019

NOTE - If you received a message that the video was missing from the beginning, we have re-recorded the session to address that issue.   CA Service Management 17.2 – Overview and Drill-down Hear directly from Product Management experts about our upcoming release, CA Service...

784479.mp4


Library Entry
[RECAP] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019

CA Service Management 17.2 – Overview and Drill-down Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect...

231184581.pdf



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Service Management (SDM, SC, ITAM, USS) Fails to Install Integration Task

Whenever you are trying to install or upgrade Service Desk, IT Asset Manager, Unified Self Service or Service Catalog it would fail on the task of integration. And that step is not the final one as it was in the past. This changed from version 17.0 where CA has put integration step mandatory and...


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[RECAP] Taking CA Service Management beyond IT at Woolworths SA for More Value – September 27, 2018

Taking CA Service Management beyond IT at Woolworths SA for More Value   Many CA Service Management (CASM) customers are receiving added business value using the solution outside of IT in internal and external facing use cases. In this first webcast in a multi-webcast series, Woolworths...

231183384.pdf


Library Entry
[REPLAY] Taking CA Service Management beyond IT at Woolworths SA for More Value – September 27, 2018

Taking CA Service Management beyond IT at Woolworths SA for More Value   Many CA Service Management (CASM) customers are receiving added business value using the solution outside of IT in internal and external facing use cases. In this first webcast in a multi-webcast series, Woolworths...


Library Entry
[REPLAY] An AI-based Virtual Agent for CA Service Management – September 6, 2018

An AI-based Virtual Agent for CA Service Management   Things are moving fast in the Artificial Intelligence world. Advances in Natural Language Processing and Machine Learning have opened new channels of interaction between ourselves, each other and the technical world we live in. In...


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[REPLAY] Tips and Tricks for Building Your CA Service Management Solution on AWS – May 30, 2018

Tips and Tricks for Building Your CA Service Management Solution on AWS   In this Community webcast, Brian Poissant - a CA ITSM Engineering Services Architect and Certified AWS Solutions Architect/Developer/Sys Ops Administrator - will cover tips and tricks for building out your CA...



Library Entry
Replay - Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier

Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier   Learn the tips and tricks of upgrading to CA Service Management 17.1 or prior releases from CA experts who have done it. Also, get all the details and a demonstration of how to use recently released upgrade...

506314.mp4