Search

1 to 6 of 6
Sort by


Library Entry
Tech Tip: When I do editing a Service the "custom policy", "Edit" option  is grayed out

When you go into the Service Editor you can define custom propagation policy. This is available when you select an item in the modeler and right click on it, then "define policy" then "custom policy", then the "Edit" option. If the option to "Edit" is grayed out that is because you first need to...


Library Entry
Tech Tip: 'Send Email' Escalation Action working from SOI UI

'Send Email' Escalation Action is working from SOI Escalation policies but when I try to send email from Console it fails. - In SOI we need to provide Email server details in 2 places under 'Administrator' tab 1. CA Service Operations Insight Manager Configuration => => Email Configuration...


Library Entry
Tech Tip: Service Discovery won't create new Services

When adding a lot of Service Discover rules the Services are not being created. If you review the \SOI\log\service-discovery.log you will see errors: ERROR [dataLoaderScheduler4-1] servicediscovery.ServiceDiscovery - scanForRulesChanges(). java.lang.OutOfMemoryError: PermGen space This...