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Discussion Post
How to Get Approver's details

Hi All, I am trying to understand, How to get userid, email id of a user, who approvers the workflow request. I am trying to include approver's details in notification object (similar to user who triggers workflow). Thanks. #notifyrelease #sendanemail #workflowapproval #approvalnotification


Discussion Post
DP Constraint for request workflows

Hi I have below constraint added in DP so that no one can update workflow task other than assignee or group. but i want to give privilege to one specific group & one specific user so that group memebr & user can also update any wf task.. i have added below contraint and save...



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RE: DP Constraint for request workflows

Why not create a role that does not have that DP constraint and give the limited set of users access to that role? -- Lindsay Estabrooks Principal Consultant IT-EDU Consultants --


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RE: DP Constraint for request workflows

@Lindsay Estabrooks can you please advise ​


Discussion Post
how to skip a Task in the parallel Workflow

Hello, I'am using a Classic workflow in a parallel form and i want to skip a task. In my environment there are 3 task (task 1, task 2 and task 3) in a group and everyone gets the notification at the same time.My requirement is that I want to skip task 2 . when task 1 gets the notification he...


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RE: how to skip a Task in the parallel Workflow

Following the approach that I suggested, you would need 3 macros. First you need to identify an unused OOTB (out-of-the-box) attribute in the ticket object to use or add a custom attribute to the ticket object using the schema designer. Then you need 3 macros for the workflow object: An...


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RE: how to skip a Task in the parallel Workflow

It is not so simple to reference the attributes of another object instance when there is no direct relationship. In this case the only common attribute of the two workflow task instances is that they reference the same ticket object (so the two workflow tasks are indirectly related). If you want...


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RE: how to skip a Task in the parallel Workflow

Obviously, to accomplish what you want, the three tasks can no longer be parallel. I would design this so that the first task had included a special " complete " status that had a behavior and action that set an attribute in the ticket to a value to indicate that the second task is needed/not...