Focus Search - Good morning Community, In a client, the Unified Self Service (USS) tool is installed and integrated with the Service Catalog (SC), Process Automation (PAM) and Service Desk Manager (SDM) applications to generate different types of requests to be managed by resolution groups
Good morning Community, In a client, the Unified Self Service (USS) tool is installed and integrated with the Service Catalog (SC), Process Automation (PAM) and Service Desk Manager (SDM) applications to generate different types of requests to be managed by resolution groups
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Focus Search - One server (server1) has installed CA Unified Self Service and CA Service Catalog and in the other one (server2) has the Apache Reverse proxy configured
One server (server1) has installed CA Unified Self Service and CA Service Catalog and in the other one (server2) has the Apache Reverse proxy configured
Meet Alexandre Almeida - he is a Senior Support Engineer and an active member in the CA Service Management Community...Knowledge articles are another great resource for #self-service support
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Brahma has an MBA in Information Technology and has enjoyed watching IT evolve over the years with new support tools and process improvements, including community support and #knowledgedocuments for #self-service support
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