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Modify Field "Comments" in Unified Self Service (USS)

Good morning Community, In a client, the Unified Self Service (USS) tool is installed and integrated with the Service Catalog (SC), Process Automation (PAM) and Service Desk Manager (SDM) applications to generate different types of requests to be managed by resolution groups

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Discussion Post
Apache reverse proxy with CA USS

One server (server1) has installed CA Unified Self Service and CA Service Catalog and in the other one (server2) has the Apache Reverse proxy configured


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RE: restrict approver to approve the task,

Validation Status: Validated Status: Published Created Time: 21-03-2018 19:35 Products: CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager Search Summary: This document explains how to create a Data Partition Constraint which allows the logged-in user to update a Workflow task under specific conditions. Issue/Introduction: Problem: The following data partition is added to the data partition list for the out-of-the-box data partition named "Service Desk Analyst": Table Name: Workflow Task Constraint Type: Update Record Status: Active Constraint: assignee = @root.id OR group



Discussion Post
IDC interviewed five of our Infrastructure Monitoring customers - Read the report

View the IDC Report Unified Infrastructure Monitoring and Management Increases Availability, MTTR, and IT Staff Productivity Mary Johnston Turner, IDC Research Vice President, for Enterprise System Management Software describes important infrastructure monitoring and management challenges facing IT managers today


Discussion Post
CA World Spectrum Presentation: Integrating CA UIM and CA Spectrum

Demo to Prepare for “Hands-On Lab: Take a Deep Dive with Experts Who Have Integrated CA Unified Infrastructure Management (formerly CA Nimsoft Monitor) and CA Spectrum®” View the Presentation on SlideShare This presentation was given just before the hands on lab


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RE: restrict approver to approve the task,

Validation Status: Validated Status: Published Created Time: 21-03-2018 19:35 Products: CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager Search Summary: This document explains how to create a Data Partition Constraint which allows the logged-in user to update a Workflow task under specific conditions. Issue/Introduction: Problem: The following data partition is added to the data partition list for the out-of-the-box data partition named "Service Desk Analyst": Table Name: Workflow Task Constraint Type: Update Record Status: Active Constraint: assignee = @root.id OR group


Discussion Post
¿Como relacionar Service Desk - Service Catalog?

Estoy empezando a trabajar con la herramienta Service Desk. Entiendo que hay una manera de relacionar Service Desk con S A Service Catalog pero no se como hacerlo