Search

1 to 10 of 178
Sort by

Discussion Reply
RE: restrict approver to approve the task,

Validation Status: Validated Status: Published Created Time: 21-03-2018 19:35 Products: CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager Search Summary: This document explains how to create a Data Partition Constraint which allows the logged-in user to update a Workflow task under specific conditions. Issue/Introduction: Problem: The following data partition is added to the data partition list for the out-of-the-box data partition named "Service Desk Analyst": Table Name: Workflow Task Constraint Type: Update Record Status: Active Constraint: assignee = @root.id OR group


Discussion Post
Service Management - Roadmap presentation events?

Are there plans to bring these events back for Service Management?



Discussion Reply
RE: restrict approver to approve the task,

Validation Status: Validated Status: Published Created Time: 21-03-2018 19:35 Products: CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager Search Summary: This document explains how to create a Data Partition Constraint which allows the logged-in user to update a Workflow task under specific conditions. Issue/Introduction: Problem: The following data partition is added to the data partition list for the out-of-the-box data partition named "Service Desk Analyst": Table Name: Workflow Task Constraint Type: Update Record Status: Active Constraint: assignee = @root.id OR group



Discussion Reply
RE: .exe extension in attachment

Please follow this documentation to prohibit EXE files from being uploaded to a SDM repository https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/establishing-support-structure/file-types Note that you need to right-click on the Repository itself and select EDIT to make this change. -- Paul Coccimiglio Principal Support Engineer Broadcom Inc



Discussion Post
¿Como relacionar Service Desk - Service Catalog?

Estoy empezando a trabajar con la herramienta Service Desk. Entiendo que hay una manera de relacionar Service Desk con S A Service Catalog pero no se como hacerlo


Discussion Post
workflow task based on available & not available

#Ca Service Desk #Ca Sdm #sdmtickets #caservicedesk17.0 #sdmfields ​​​​​​​​


Discussion Reply
RE: DR Servicedesk should be sync with prod environment

But in case of a disaster, you'd use pdm configure to point to this replicated database, rather than the original production database. * Service Management Application/s If you're using Service Desk Manager, then configure using "Advanced Availability."