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RE: Error while creating Ticket via Service Point

Have you done the steps to refresh and reindex the Search Server as per the link in my previous update? -- Kind Regards, Brian -- --------------- Original Message: Sent: 11-04-2020 06:50 AM From: Aamir Khan Subject: Error while creating Ticket via Service Point Hi Brian Yes the CLosed &...


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RE: Error while creating Ticket via Service Point

Hi Brian Yes the CLosed & Opened tickets both not showing on service point created when there was no service point installed


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RE: Error while creating Ticket via Service Point

1. What do you mean with old tickets? Are you referring to old (closed) tickets or old active (open) tickets? Which set is not showing on Service Point? 2. Have you tried to refresh and reindex the Search Server? This might help with your issue about tickets not showing in Service Point. See...


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RE: Error while creating Ticket via Service Point

HI Michael, Yes we upgraded 6 months ago from 14.1 to 17.2 and the post installation steps were sucessfully done. Anyways, the entry was not present in the interface table and we created this after that issue resolved. One question, Why the tickets are not showing on service point which created...


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RE: Error while creating Ticket via Service Point

High Aamir. As far as I can see: The initialization of a new ticket fails because the system cannot find a referenced record. Did you upgrade recently? The record in scope is in the Table Interface with id = 3576. An extract of this record in my system looks like TABLE Interface code del desc id...




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Error while creating Ticket via Service Point

Dear Members we are having issues while creating ticket from service point. Below error we are getting. Does anybody the reason? #6510firmware servicepoint #caservicepoint #CAservicedesk17.2 Below error in std.log spelsrvr 9272 ERROR pcexec.c 6500 SPell interp failed at cr.spl...



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CA Service Management 17.2 Roll-up Patch 9 (17.2.0.9) General Availability Announcement

August 25, 2020 To: CA Service Management Customers From: The CA Service Management Product Team Subject: General Availability Announcement for CA Service Management 17.2 Roll-Up 09 On behalf of Broadcom, we appreciate your business and the opportunity to provide you...