Symantec EDR Authentication Pending

[Muhammet Tasdemir]

Hello, while using Symantec EDR version 4.9, I reinstalled version 4.10 with the same configuration, but all agents remained in the "Authentication Pending" state. How can I resolve this issue? 

[Russ_V]

Muhammet, 

Thanks for reaching out to the Broadcom community. 

I would suggest you check this kb: 
https://knowledge.broadcom.com/external/article/171884/sep-clients-stuck-in-authentication-pend.html

If you didn't make any of the changes referenced in the earlier kb, then kindly open a case with Support to investigate. 

Thanks,

Russ_V