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 OCR doesn't want to work with Network prevent for Email server.

Artem Kovyazin's profile image
Artem Kovyazin posted May 12, 2025 04:59 AM

Hi, team

I have 2 servers that use an OCR server. Network prevent for Email server and Network prevent for Web server. Everything works with the Web, but not with the Email. Even information about this does not appear in the logs. What could be the reason? I have 16.1 version. Email works in forwarding mode.

Tye Snyder's profile image
Broadcom Employee Tye Snyder posted May 13, 2025 09:21 AM

Not enough data to assist you.

I would suggest you reproduce the issue using a test email message with a subject and image file name that is very unique, then pull a set of logs from Enforce, the email server and the OCR server, and then open a support case for assistance.