How can I retrieve my credential of my App Synthetic Monitor Account?

[Olaf Pape]

Hi, 

I have been receiving alerts for a monitored website for a while now. Unfortunately, neither I nor my colleagues know the credentials of our account on CA App Synthetic Monitor (asm.saas.broadcom.com/en/logviewer.php).

 

How can I recover access to my account? With "Reset Password" I get the error message "Value is invalid" for all tried e-mail addresses. I also have no information about contract number or site ID.

Maybe the vrid in the link could help: 

 https://asm.saas.broadcom.com/en/logviewer.php?vrid=407859

 

Thanks in advance

[Sheenam Gupta]

Hi Olaf, 

Request you to send your tenant name/ID infomation to [[e-mail]] and we will get back to you for additional information if required. 

Regards, 

Sheenam

AIOps product management, Broadcom