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 How can I reply to a private message in my inbox?

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Technogeezer's profile image
Technogeezer posted Nov 19, 2024 01:02 PM

Until recently, I was able to reply to private messages I've received in my community inbox through the forum software. Now I find that when I open a message in my inbos, there's no option to reply to the message -- only to mark it as unread or delete the message. Did something change in the community software or am I missing something?

Jason McClellan's profile image
Community Manager Jason McClellan  Best Answer

@Technogeezer  the issue has been resolved.   You were missing an entitlement - I am reviewing with the vendor "why"

Jason McClellan's profile image
Community Manager Jason McClellan

@Technogeezer -  I had this happen once before for a member.  I'll look up the case and post back and or open a case if I need the vendor to help.  Stay tuned.   ~jm

Jason McClellan's profile image
Community Manager Jason McClellan

Ticket opened. ~jm

Technogeezer's profile image
Technogeezer

@Jason McClellan - looks good. Thank you very much.