EventMessage: SPC-SAN-20043: No Associated Event Message in NOTIFIER.OUT

[Weiling Xu]

CA Spectrum version:  22-2-11, 

AlarmNotifier version: 23.3.2.000

In the NOTIFIER.OUT file, the $EVENTMSG returns "SPC-SAN-20043: No Associated Event Message".
Please help on this to get the correct Event Message.

Thanks,

William

[Joseph Ackley]

William,

That could mean one of the following:

1 - The Event Format file associated for this event does not exist on this system

2 - The event is not logged to the DDM (Archive Manager) database.

Regards,

Joe

[Weiling Xu]

My coworker, Gary Man, found the root cause as following after some deep diving:  

One parameter (GET_VENTS) in .alarmrc files (e.g.  .alarmrc-ABC, .alarmrc-EDF ) of  Spectrum server was set to false. The default value is true. So change it to true and restart Spectrum Server will fix the issue:

       GET_EVENTS=true

Thanks Gary!!!

Also Thanks for Joe's response and efforts!

William