Disc Became Raw while Encrypting at PGP v11

[Sertac Topal]

I need help to reach the disc of my laptop. Disc Became Raw while Encrypting at PGP v11. laptop doesnt start, it automatically redirects to boot screen. i tried to connect to another laptop with USB but device is needed to be formatted.

[Junaid Ahmed]

Dear Sertac,

Your question is unclear. Which mode are you using?
In Server Key Mode (SKM), the server possesses the WDRT token, which can be used to bypass the boot process.
If your laptop is properly enrolled in PGP and you log in with an Active Directory (AD) user account, you can configure the WDE Admin passphrase on the server. This will allow you to bypass issues that may arise with the laptop. Additionally, there are options available for self-recovery, which you can find in the admin guide.

https://techdocs.broadcom.com/content/dam/broadcom/techdocs/symantec-security-software/information-security/symantec-encryption-management-server/11-0-1/generated-pdfs/symcEncrMgmtServer_11_0_1_AdminGuide_en.pdf

Additionally, you have the option to use a master-slave hard drive from another laptop that is already enrolled, has the same version of PGP, and is a domain user. This will require the user password of the primary laptop's user.

I hope this will help you.
https://knowledge.broadcom.com/external/article?articleNumber=153530

regards,
Junaid Ahmed
System Engineer

[Sertac Topal]

The encryption process is interrupted by power surge. i use SKM. and both users and domain users.

using another laptop doesnt work. it sends me to boot screen.

[Dallin Fyffe]

It's probably best to submit a support case with Symantec Encryption Support so we can assist directly.

The forum is probably not the best place to do this knowing how critical data can be.