definition is not updating for SEP 14.2 since 31 March 2025

[Omar Elward]

when trying to update definition it showing catalog download finished but at the end 0 update installed and live session is complete , any idea why definition not update

it give me warning : virus and spyware definition are out of date 

[Russ_V]

Hi Omar, 

Thanks for using the Broadcom Community!

FYI - SEP version 14.0 to 14.2 reached End Of Support (EOS) on December 31, 2024.  

However, we extended content until March 31st to give our customers more time to upgrade their SEP versions to 14.3 or later to continue receiving content.  

For more details see this link: 
https://knowledge.broadcom.com/external/article/263064/changes-in-service-and-support-for-syman.html

To resolve your issue, kindly upgrade your SEP versions to 14.3 or later per below: 
https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/upgrading-to-a-new-release-v14510472-d27e6.html

If you need any further assistance kindly open a case with Support. 

Best,

Russ_V