Can we upgrade Agent from oldest version to latest version?

[Sathish Kumar R]

Hi,
We are planning for an upgrade activity.
Can we upgrade Agent from oldest version to latest version , Eg from 11.3 or 11.5 To 12.1.1 or 12.0?

[Ravi Kiran Kunduri]

Hi,

Yes, latest agent is 24.0 in the market . You can move from 11.x to 24.x via upgrade.

However please take a look at the support matrix to see the OS versions supported. Same is true for 12.1  or 12.1 SP1

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/24-0/release-information/ca-workload-automation-system-agent-platform-support-matrix.html

Hope it helps!

Ravi Kiran