Hi all,
we're currently updating our agents to V21.0.9 with a V21.0.9 AAE and struggeling with a failed test right now. We shut down one of the two AAE servers (SRV1), the Windows agents (V21.0.9) were all able to establish a healthy connection with the second AAE server (SRV2), but the UNIX agents on v21 fail.
In Detail:
They establish a connection to the other AAE server (SRV2) and then terminate the connection without any further information,
only to try to establish the connection to the first, by now again online server (SRV1) and are able to connect,
then terminate the connection without any comment and try again the other server (SRV2),
which then finally cuts the connection and the reconnect process with the following Message:
20250324/130734.708 - U02000314 Initial challenge has been requested.
20250324/130734.727 - U00003366 Connection to agent 'AB_SRV_AGENT' already exists (old connection 'CP004#00000428', new connection 'CP004#00000510').
20250324/130734.728 - U02003073 Agent Prozess 'AGENT,PID=18387' shutdown has been initiated.
20250324/130734.732 - U02002040 Disconnected from '10.63.100.181:8443' (socket handle = '*SERVER').
20250324/130734.732 - U02000010 Connection to Server 'UC4AB/10.63.100.181:8443' terminated.
20250324/130734.739 - U02000041 Shutdown Agent 'AB_SRV_AGENT'.
20250324/130734.741 - U02000001 Agent 'AB_SRV_AGENT' version '21.0.9+build.1702489267437' ended normally.
If we now start the agent via SMGR again, it connects without any problems. We also have some reference UNIX agents with v10 and v12. Those reconnected during the test without a problem. I saw some similar problems in the Broadcom knowledgebase, but nothing matching this error completely.
Any idea what causes this issue?
Thanks in advance!