Automic created files and folders are not visible to normal users

[Mateusz Minicz]

Hi All,
I have recently started working with Automic (although a very old version 11.2.2). I have been following training manual but the files and folders I create via Automic are not visible to normal users (including myself).
Is there a setting somewhere on properties of the created files? Or is it something else?
Is anyone able to advise me?
Thank you,
Mat

[Christoph Rekers]

Hi Mat,

What do you mean with files and folders? In case you mean OS files and folders=> what OS?. And what are normal users?

Would be helpful to know exactly what you do and what you try to achieve.

Cheers
Christoph

[Mateusz Minicz]

We are using Windows OS.
By files and folders created by Automic, I meant folders created using "mkdir" command while files are created by e.g. using "dir /b /s D:\Automic\Temp >> D:\Automic\Temp\FileListNew.txt". In both scenarios, those commands are executed in JOBS.WIN object and Automic service account is used by Automic to create them.
When I login to my personal AD account, I cannot see them but Automic service account can still see them when I tried running "dir" or "type" command from Automic job. I require the files to be visible by any user logged into their devices and having access to the folder where the file is created.
I am working on creating list of files in a directory and then writing it to the file afterwards. Aside from basic task, I plan to implement email notifications as well.
I am sorry if I am not clear with some of the terminology but I am mostly self taught and I am still going through the training material.

[Michael Dolinek]

Hi @Mateusz Minicz

it looks like that OS permissions for the files/folders you create by your AE-job are set in that way that your "regular" user can not access them.
What is the output of the command line tool cacls or icacls?

Michael

[Mateusz Minicz]

This is for the file i created via automic:
1. cacls results:
BUILTIN\Administrators:F
NT AUTHORITY\SYSTEM:F
domain\Automic_OPS1:F
BUILTIN\Users:R

2. icacls results:
BUILTIN\Administrators:(I)(F)
NT AUTHORITY\SYSTEM:(I)(F)
domain\Automic_OPS1:(I)(F)
BUILTIN\Users:(I)(RX)

Automic_OPS1 is the automic service account. I replaced actual domain name with just "domain".

[Mateusz Minicz]

I have spoken with a colleague who worked on Automic at our company before but moved on since internally. He has advised me that this may be due to the server settings on which I am doing tests but if used in a shared locations that most of the live jobs are using, "normal" users should be able to see them. I plan to test this later once I received approval but any further tips will be appreciated.