Agent last checked column not being updated

[Timothy Yanosko]

Noted this in the Admin Screen of V21.  The “last check” column appears to be the time the agent first connected with the AE.  In Version 12 it appears to be constantly updated.  Is this the expected behavior in V21 or is there a “setting” which needs to be adjusted?

Is anyone else seeing this behavior?

V21:

V12

[Darren Sniezak]

I'm assuming new .ini files generated as part of the upgrade - I'd check the srvquery setting

[ CPMsgTypes ]

srvquery =

Determines which process responds to the agent's life sign message This setting has a performance impact. If the CP layer responds than the workload is distributed as agents are connected to different CP's whereas only one Primary WP exists in a system. Furthermore there is no need to hand over the agent's life sign messages to the PWP via the message queue tables which safes database IO's Setting this parameter to 1 turns off implementation logic of the agent's life sign within the PWP. As a result among other things the column "last checked" in the agent overview will not be updated anymore. You may change the setting to 1 if you experience performance issues on the PWP. Values 0: The primary work process (PWP) responds to the agent's live sign messages. (Slower) 1: The communication processes (CPs) respond to the agent's live sign messages. (Faster) Default: 0

[Timothy Yanosko]

I did check that and in v21 it is set to "0" and in v12 it is set to "0".

[Oana Botez]

Assuming that you are reffering to the TLS agents that connect to the JCP and not the CP anymore, the old ping messages are no longer used (Last Checked column not updated), regardless of the srvquery setting. The TLS agents use a Websocket Ping message with the default of 60 seconds and can be changed in UC_SYSTEM_SETTINGS as described in the documentation https://docs.automic.com/documentation/webhelp/english/ALL/components/DOCU/21.0.5/Automic%20Automation%20Guides/Content/AWA/Variables/UC_SYSTEM_SETTINGS/UC_SYSTEM_WEBSOCKET_TIMEOUT.htm.

Hope this helps,
Oana

[Timothy Yanosko]

Thanks Oana.  Mystery solved.