Broadcom Customer Care

189 Entries
 
 
2 years ago
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2 years ago
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2 years ago
9 people recommend this.

Some Customers / Partners reported that they were unable to access Case Management in the Customer Support Portal due to an SSO error. This error message is associated with the current ...

2 years ago
12 people recommend this.

Using the support.ca.com Search is the BEST way to get the answer to your question.  We use Google search and only serve CA content to deliver content that hopefully is what you need!

Check ...

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3 years ago
2 people recommend this.

Determining Issue Priority
Define the severity based on business impact/SLOs
 


 
“Severity 1" means System Down or a product-inoperative condition impacting a production environment ...

3 years ago
3 people recommend this.

Many users were recently migrated over from the Automic Community site. If you’re one of them, you may have noticed that your screen name here on communities.ca.com looks different ...

3 years ago
1 person recommends this.

Error / Problem
When clicking on "Manage File Attachments" some customers are being prompted to login and then get the error message "Login Failed - Your username, or password may ...

3 years ago
7 people recommend this.

Our Goal = Your Success
Welcome to CA Technologies, a Broadcom Company, where our goal is your success. To help get you started as a new customer, this New Customer Guide will step ...

3 years ago
1 person recommends this.

The attached document contains instructions for the following:


Creating a license request file (RAC file)- for offline activation only
License installation for online and offline ...

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3 years ago
4 people recommend this.

Navigating CA SupportLicensingRegistering For Other SitesSelf Service Support Tools New User Guide Register for Additional Site Access CA Support Policies Video Demos for working with ...