Broadcom Customer Care

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192 Entries
 
 
4 years ago
9 people recommend this.

As you may be aware, CA Technologies is now part of Broadcom.  Over the past several months we have been developing and testing transitions to new systems and processes.  Our aim is ...

4 years ago
5 people recommend this.

As a part of the Broadcom transition, CA support chat service is scheduled to be decommissioned on May 10, 2018 and the chat support will not be available. If you need any assistance, ...

5 years ago
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5 years ago
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5 years ago
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5 years ago
8 people recommend this.

Some Customers / Partners reported that they were unable to access Case Management in the Customer Support Portal due to an SSO error. This error message is associated with the current ...

5 years ago
12 people recommend this.

Using the support.ca.com Search is the BEST way to get the answer to your question.  We use Google search and only serve CA content to deliver content that hopefully is what you need!

Check ...

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5 years ago
2 people recommend this.

Determining Issue Priority
Define the severity based on business impact/SLOs
 


 
“Severity 1" means System Down or a product-inoperative condition impacting a production environment ...

5 years ago
3 people recommend this.

Many users were recently migrated over from the Automic Community site. If you’re one of them, you may have noticed that your screen name here on communities.ca.com looks different ...

5 years ago
1 person recommends this.

Error / Problem
When clicking on "Manage File Attachments" some customers are being prompted to login and then get the error message "Login Failed - Your username, or password may ...