Dear Andrew,
I opened case: #
31814305
Alas a few people have had similar issues, but I can tell you how to correct.
The problem stems from there being old versions of the product name that do not match your site entitlement that need to be cleaned up.
I will communicate to you from the case the instructions to resolve.
Sorry for the trouble, it is not hard to resolve just a few manual steps.
I'll write a KD to go with our case.
Thanks and best regards,
jb
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Sr. Support Engineer
IDMS, MSM & MRI (Mainframe Resource Intelligence)
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Original Message:
Sent: 03-25-2020 06:33 AM
From: Andrew Hill
Subject: General Availability Announcement for CA IDMS for z/OS 19.0 S1912
Hi Jennifer , I tried that but it doesn't work. I think I raised an issue when I first installed 19.0 regarding the same, I didn't get a resolution was just told to install all maintenance.
Original Message:
Sent: 03-24-2020 11:48 AM
From: JENNIFER Bailey
Subject: General Availability Announcement for CA IDMS for z/OS 19.0 S1912
Dear Andrew,
To get the new package into MSM right click on the release 19.0 and run Update Product Release
For Example:
This will download the new product package along with all of the available maintenance up to the current date.
If you have any questions, please let me know and I will open a case and work with you to resolve.
Thanks and best regards,
jb
Original Message------
The Service Update does not appear in CSM for ourselves. I take it if I apply all maintenance on my 19.0 install it will bring me up to this service update ?
Thanks