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How Do I Create a Project in the New Support Portal? 

Jun 28, 2017 04:30 PM


The ability to create projects in the new Support Portal has been made available again. 

  1. Log into
  2. Go to My Account > Profile
  3. Select Support > Project Management > Manage My Projects


 4.Click on Create Project.


Making updates to the Project 
  1. Log into
  2. Go to My Account > Project Management
  3. Make the following updates:
    • Add Members
    • Adjust dates
    • Add/Remove Products


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Oct 13, 2017 04:42 AM

Hi All,

feel free to review / comment / vote on project-id related ideation entry .




Sep 28, 2017 08:22 PM

HI Elke,


Thanks for adding the screenshots!

Sep 27, 2017 11:06 AM


I can confirm the Create a Project functionality is now live, which is great.

Sep 14, 2017 09:48 AM

Hi Brian,


I have been informed that the "Create a Project" update will go into production this Friday and should be available by Saturday 

Sep 14, 2017 07:35 AM

Hi Brian,


Not sure if you notice the article Creating a Project on a Customer's Behalf and I've successfully created a Project for customer. Let me know if you need assistance on this.

Sep 14, 2017 06:25 AM

Do we have an ETA for when Project Managers will be able to create a Go Live Project siteid like we could so easily do in the previous system?

Aug 16, 2017 02:58 PM

Hi Colleen,

Thanks for pointing me to this. The challenge is when you go to open a new case, it asks for Products and it asks for Client Name. And those are mandatory fields. So, if I want to choose multiple products - I cannot. And also in my case, my client (Target) is not available in the "client" dropdown. Hence I cannot create a case to open a Go Live Project. I have tried chat and am now exchanging emails with Support Managers but this was way easier to do, than now. Please take the ease of creation criteria into consideration when that functionality is made available to Project Managers. Thank you so much!

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