Broadcom Customer Care

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  • Welcome to Broadcom Customer Care

    Welcome to the Broadcom Customer Care Community where Broadcom software customers can connect to share questions, ideas, and feedback. We orchestrate each customer interaction to help ensure positive business outcomes.


    The customer care team handles non-technical issues like Broadcom Support Portal, Licenses, and all general queries for the Mainframe Software, Enterprise Software, Symantec Enterprise Security, and Broadcom Payment Security divisions.

    We’re glad you’ve joined us!

    Are you new to Broadcom Support Portal?

    Check out our Support Portal Enhancements and New Case Management FAQ

    Multiple ways to contact us:

    Phone: Numbers listed on the contact support page

    Chat: Use the chat widget (Bottom Right corner in the support portal)  

    Case:  Customer Care Request Form or From the case Management (Select the product as Support portal or Licensing)

    Attention:   Be aware this forum is public so if you need to share sensitive files or info do so in a secure manner.   Do not post customer info, email, phone numbers or files to this forum.  

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Latest Discussions

  • Hello @Ravi Kumar B The original post was send to CA Automic Workload Automation Community. I set cross post to Customercare community​, because i am dissatisfied with customer communication. Maybe this helps broadcom to improve the way how customers ...

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    RE: Downloadportal

    Hello @Andrzej Golaszewski , To get assistance for the CA Automic Workload Automation Product, Request you to post the question in the Automic Workload Automation community from the below link. ...

Unanswered Threads

  • In many posts migrated from the CA Communities, code blocks were migrated in a way that prevents them from being displayed correctly. Some examples can be found in the discussion Identifying hung AE server processes , such as this reply . The code ...

  • Attention: Broadcom’s authentication service provider URL is changing from March 14, 2021, as follows: Current URL: New URL : Maintenance schedule is: Start Date:   March 13, 2021, at 09:00 UTC ...