Site_Link_v0.zip
It's a little application to update a status ticket, how works:
web.config
<add key="user" value="CASDM_username" /><add key="password" value="CASDM_password" />...<endpoint address="http://<ServerAddress>:8080/axis/services/USD_R11_WebService" binding="basicHttpBinding" bindingConfiguration="USD_WebServiceSoapSoapBinding" contract="ServiceReference1.USD_WebServiceSoap" name="USD_WebServiceSoap" />
The link:
http://<ServerAddress>/link/unresolved.aspx?id=@{call_req_id}
This link will update the ticket to status code WIP = In Progress
You can update to anyone using
http://<ServerAddress>/crstat.aspx?id=@{call_req_id} &status=crs:<StatusID>
Improving it, you can set user,
sendind the contact uuid
http://<ServerAddress>/crstat.aspx?id=@{call_req_id} &status=crs:<StatusID>&cnt=<uuid>
Caro wteixeira,
Este programa que eu criei pode ser utilizado para atualizar um status de um ticket e/ou de uma tarefa, para isso basta instalar no servidor e configurar o web.config para o seu serviço.
Atenciosamente
Tiago Macul
Hi Bassoalto ,
I updated, now you can update it.
Regards
Hi Fabian
Unfortunately i don't did it to be flexible, how ever I'd published the sorce codelink_C#.zip, you can update it.
Do you know how to do? Let me know, we can do it.
Hi Tiago, can you give me more information about this application.
For ex.
where i can change "WIP" status to another one?
where i can find the validation rutine for task change? (task.aspx, taskrej.asp)
Best regards,
Fabian