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We are pleased to announce the availability of CA Service Management 17.4 Roll-Up 05. This Maintenance Release includes all maintenance published prior to this update. By installing CA Service Management 17.4 Roll-Up 05, you ensure that your systems are current on maintenance for CA Service Management 17.4.This update includes enhancements & quality improvements for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), xFlow & Service Point. The CA Service Management 17.4 Roll-Up 05 delivers:
Please visit the CA Service Management product information page on the Broadcom Support Online website at https://support.broadcom.com/ for detailed information concerning this Service Pack, up-to-date support information, and the latest technical bulletins.
You can download your copy of CA Service Management 17.4 Roll-Up 05 from Broadcom Support Online.
If you have any questions or require assistance please contact Broadcom Support at https://support.broadcom.com/
CASM Office Hours will follow a bi-monthly cadence, on the 2nd Thursday of every other month.
The team will provide the latest product news & updates, and there will be time at the end for Q&A with the product experts on technical topics and product capabilities. Please note that these sessions are not designed to address open support tickets or answer support questions.
Dear Community Members, For all those who missed attending Office Hour on 8th May 2025 and for the benefit of all attendees, we are sharing recording of the session. The agenda of this Office Hour session was: Spotlight Session CA Service ...
Hi Patrick, I would start with: https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/administering/enable-ssl-authentication-for-ca-service-management-solution/ssl-configurator-utility-wizard-for-ca-service-management.html ...
Is there an out of the box method to resolve all children tickets when the parent ticket status is changed to 'Resolved'? Thanks, Patrick
Hi, I transported a request-form from English Environment to German Server. All was working well including deleting Fields and adding new ones. Now at first I've deleted 'Column 2' after moving Fields to 'column 1'. Still all was working fine. ...
The CASM team would like to draw your attention to important considerations before upgrading to 17.4 RU5 which is planned for release by the end of October 2025. Axis Removal Axis deprecation was announced with 17.4, with planned support ...