CA Service Management

Thanks for sharing this Gutis.

haven't before,

but now I have tried and it works fine.

steps I produced:

1. open form to edit;

2. open source code, add <input type=hidden name=SET.type value=x> between forms tag and save; (or publish normal dtlTextbox)

3. search by type='X';

but you should have factory with no type restriction or u'll get constarint like : (type = 'R' or type is NULL) AND (type = 'x')

cdtj did you ever tried to create one more request type let say  type= 'X'?

thanks for sharing!

fighting with request types consumes a lot of time,

but I think there is more flexible solution,

you can publish new factory with no type restriction, like:

OBJECT cr {

    FACTORY req {

    DOMSET template_list "template_name" "" DYNAMIC ;

        STANDARD_LISTS {

                SORT_BY "open_date DESC, id DESC, status=status.sym, priority=priority.sym DESC, ref_num" ;

                MLIST OFF ;

                RLIST OFF ;

        };

 

        REL_ATTR persistent_id ;

        COMMON_NAME ref_num ;

        FUNCTION_GROUP "call_mgr" ;

    };

};

and forget about search conditions like (type IN ('R','I','P') OR type is NULL) to display all types in a one form.

plus you'll get correct form sorting.

regards,

cdtj