CA Service Management

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  • 1.  Email based approval

    Posted Mar 30, 2023 02:19 AM

    Hi Team,

    How can I configure email-based approval at the service desk?

    Our requirement is when a new ticket is created and the category is server then an email will send to the requester's manager.

    The email body should contain the ticket number, description and two buttons Approve and reject.

    If the manager clicks on approve button then it will approve the request and the ticket status will change to approve and if he rejects the request then the ticket status will change to reject and the ticket will be closed.

    could you help me with how can I do this?