CA Service Management

 View Only
  • 1.  14.1 Surveys

    Posted May 28, 2015 09:34 PM

    Is it possible with surveys to either be able to add the survey URL into a resolution email or alternately be able to send survey emails out in html format?


    We currently send emails to our customers in html format and they require only receiving the one email for both resolution and survey.

  • 2.  Re: 14.1 Surveys

    Posted May 29, 2015 02:16 AM



    where hostname is name of your server and 400004 needs to be replaced with id of your survey.

  • 3.  Re: 14.1 Surveys

    Posted Jun 01, 2015 06:14 PM

    Hi Gutis,


    Can you explain a bit more how that is set, i'm relatively new to SD....



  • 4.  Re: 14.1 Surveys
    Best Answer

    Posted Jun 02, 2015 04:01 AM

    You need to insert the following link to a message template that you use for resolve notification.

    To find out the id of your  survey template you need to run the following command from the command prompt:

    pdm_extract -f "select id from Survey_Template where sym ='NAME OF YOUR TEMPLATE'"

  • 5.  Re: 14.1 Surveys

    Posted Jun 02, 2015 04:20 PM

    Awesome... thank you...

  • 6.  Re: 14.1 Surveys

    Posted Jul 21, 2015 10:26 PM

    Hi Gutis,


    This has moved on slightly now to sending the same Survey out but for a different type of notification.


    href=http://psvtsduat02/CAisd/pdmweb.exe?OP=DO_SURVEY+SID=0+SVY_ID=400001+CNT_ID=@{call_req_id.customer}+CNTXT_PERSID=cr:@{}{} works well for requests and incidents...


    href=http://psvtsduat02/CAisd/pdmweb.exe?OP=DO_SURVEY+SID=0+SVY_ID=400001+CNT_ID=@{change_id.affected_contact}+CNTXT_PERSID=chg:@{}{} works for sending out on a change notification....


    However the notification I'm needing to send the URL to the survey out on is for Change Order Workflow Task.  I can't fathom out as yet how to construct the URL to work from the Change Order Workflow Task.


    Any ideas?

  • 7.  Re: 14.1 Surveys

    Posted Jul 22, 2015 05:20 PM

    Worked it out in the end.....


    did it for me....

  • 8.  RE: Re: 14.1 Surveys

    Posted Dec 12, 2021 02:31 PM

    Hi Simon,

    How does your survey URL work? I see survey URL create a key at runtime when the link is generated, without the key the URL doesn't work for me.

    it doesn't work like that:


    It works just like that:

    This part: ...+MSG_DIGEST=aifmX4cCbl... etc. dynamically created

    Help me please.

  • 9.  RE: Re: 14.1 Surveys

    Posted Jan 25, 2022 05:19 AM
    Edited by Alen Sinanovic Jan 25, 2022 07:30 AM
    This discussion was for 14.1 on which provided URL Worked. In 17.X msg_digest was added to fix a vulnerability.
    You can find a way to use survey URL link on 17.x here:

    Alen Sinanovic
    Senior Systems Engineer Specialist
    Sedam IT