Hi Folks,
We are seeing "Unable to load SiteMinder agent configuration object." in Webagent error log sometimes (May be once in a week).
When we see such errors in SMPS log we are seeing one of the below errors : "Status: Error 91 . Can't connect to the LDAP server" OR "Handshake error: Failed to receive client hello. Socket error" , Sometimes we are not seeing any error in SMPS.log. I went through this link "http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec491614.aspx " . I know the reason for the error. But I need some suggestions from you.
If we are seeing : Status: Error 91 . Can't connect to the LDAP server, We will restart the Policy server then the error is gone. If we are seeing Handshake error we are not doing anything but after sometime the error (Unable to Load Siteminbder Agent Configuration Object) disappears .
My questions:
We are not restarting any of the Siteminder components on scheduled manner. Can that be a reason for such errors happening intermittently ?. If we have to restart Siteminder components, do we have any scheduler available from CA? or what are your suggestions for restarting.
Does this error occur because of the overload on Siteminder Policy server? [We have 15K logins per hour with 2 Policy servers and 2 LDAP servers. ]
Do we need to increase any cache settings or Pool setting in Policy server side?