SPEL to update impact by customized field-Calculate Priority

[Francisco Teixeira]

Hi,

 

I'm trying to develop a spel to set the impact of a incident based on a customized field (SREL nr).

 

For now I implemented the following spel:

cr::z_service_impact(...)
{
string method;
method = 'cr::z_service_impact';
string imp;
imp=z_affected_service.service_impact;
logf(SIGNIFICANT,"%s METHOD - Service Impact %s", method, imp);
if(!is_null(imp))
{
send_wait(0, this, "call_attr", "impact", "set_val", imp, "SURE_SET");
logf(SIGNIFICANT,"%s IMPACT", impact);
}
}

 

The .mod file

OBJECT cr {
TRIGGERS {
POST_VALIDATE z_service_impact() 2300
FILTER(EVENT("INSERT"));
};
};

 

When create a new ticket it does not change the priority automatically updated based on priority matrix.

 

Can anyone help on this? I've read that we can use calc_incident_priority() function in my spel, but I'm not getting there.

[Paul Coccimiglio]

Does anyone in the CA Service Management community with expertise in SPEL Code have any advice for frteixeira?

[Giedrius Bekintis]

From Your description it is unclear if priority calculation does not work, or impact value is not set.

[Francisco Teixeira]

Hi Gutis,

The priority calculation does not work.

I can set the impact value.

[Giedrius Bekintis]

You can try to change POST_VALIDATE to PRE_VALIDATE

[Francisco Teixeira]

Hi Gutis,

 

If I change to PRE_VALIDATE, then the new impact based on the CI is not defined.

[Legacy User]

Try to change POST_VALIDATE to POST_CI with sequence order high.

 

The trigger below cause redefine impact value in cr object.

POST_CI cr::pri_cal_actlog(persistent_id, man_urg, man_imp, auto_urg, auto_imp, init_urg, init_imp, type, tenant, last_mod_by, view_type) 240 FILTER(((EVENT("INSERT UPDATE") && ((type == "P") || (type == "I"))) && ((((impact {} || urgency {}) || affected_service {}) || customer {}) || category {})));